# Supported channels ## Application launch channels and contexts The Eximee platform was designed for flexible handling of processes across various customer and bank employee contact channels. As a result, applications created on the platform can operate consistently throughout the entire banking environment, regardless of where they are launched. ### Technical channels A technical channel defines the environment in which the front-end part of the application is launched—for example, a form, a task screen, or a customer panel view. It is the technical channel that determines how the application is embedded and displayed to the user. Typical technical channels include: * **online banking** (desktop), * **mobile app**, * **CRM system or internal employee portal**, * **partner channel** (e.g. external agent), * **public bank portal** (for unauthenticated customers). Thanks to component unification and visual adaptation to the hosting channel, Eximee provides a consistent user experience across all these environments. ### Business contexts (business channels) In addition to the technical channel, the application always operates in a specific business context. This context includes: * **user identity and role** (e.g. customer, advisor, partner), * **operating conditions** (authenticated/unauthenticated, operating with customer or own permissions), * **scope of available data and functions**. The combination of the technical channel and the operating context creates the so-called **business channel**. Examples of business channels: * an individual customer logged into online banking, * a bank employee in CRM handling an application on behalf of a customer, * a customer filling out a form on the bank's public website (without logging in), * a user authorizing an instruction in the mobile app, * an external partner initiating a process on behalf of a customer. Defining business channels makes it possible to precisely control the logic, permissions, visibility of components, and data available within the process—depending on the situation in which the application is launched. ### Multichannel and omnichannel It is worth distinguishing between two approaches to designing applications across multiple channels: * **Multichannel** (multichannel):\ The same form or process is available in multiple technical channels—for example, a mobile app and online banking—but works independently in each of them. The user must complete the case in the same channel in which it was started. * **Omnichannel** (omnichannel):\ The application allows the same process to be continued across different channels and contexts. A customer can start an application in online banking, complete it in the mobile app, and ultimately approve it together with an advisor in a branch—all within the same case, with full context and history preserved. Eximee supports both approaches, while the platform architecture and central data repository enable effective implementation of omnichannel solutions—with synchronization of progress, tasks, and information between channels. ### Summary By distinguishing between technical and business channels, the Eximee platform makes it possible to create flexible, contextual, and consistent banking applications that operate across the institution's entire ecosystem. Application designers can precisely control application behavior in different environments and adapt it to the role and needs of the end user. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.eximee.com/documentation/documentation-en/wprowadzenie/obslugiwane-kanaly.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.