# Eximee Customer Panel

**Eximee Customer Panel** is a remote access channel to banking processes carried out on the Eximee platform.\
It enables secure participation in processes for people who:

* are not yet bank customers,
* are bank customers, but participate in a given process without logging in to electronic banking.

As a result, it is a flexible extension of the Eximee architecture with scenarios for serving external customers, co-applicants, and third parties.

## Business problem and need for a solution

In many banking processes (e.g. loan, insurance, or joint applications), it is necessary to involve more than one person: a spouse, a partner, a co-borrower.\
Each participant must perform certain actions, such as:

* attaching documents,
* giving consents and submitting declarations,
* filling out questionnaires,
* authorizing actions,
* confirming identity,
* signing.

**Eximee Customer Panel** it gives them access only to their own scope of the case - only to the documents, forms, and actions assigned to them.\
The panel enables many participants in one process to carry out tasks in parallel and securely.

## Example use case

### Loan process with multiple applicants

1. The main borrower initiates the case, enters the data, attaches documents, and indicates the co-borrowers (phone numbers, PESEL).
2. The process engine determines which actions each participant must perform.
3. Each of them receives an SMS message with a link and OTP code to log in to **Eximee Customer Panel**.
4. Co-borrowers log in by providing:
   * case number,
   * part of the PESEL number,
   * OTP code from the message.
5. In the panel they see:
   * case status,
   * documents relevant to them,
   * list of actions to complete.
6. They complete their assigned tasks: confirm identity, upload documents, approve the application.

> Sample screen visible after the user logs in

<figure><img src="/files/5cfc511c5150c1222eb0e40e4e6fc0a108d3a97b" alt=""><figcaption></figcaption></figure>

## Advantages of the solution

* Handling processes involving **many people at the same time**, while maintaining full logical control of the process.
* **Access without logging in** to electronic banking.
* **Security** (OTP, PESEL, case number).
* Ability to work **in parallel and asynchronously** of participants.
* Data isolation - each participant sees only their part of the case.

## Integration with the Omnichannel approach

The Customer Panel is an integral part of the **Omnichannel** strategy of the Eximee platform.\
A case can be started in any channel (e.g. in a branch, internet banking, through a call center), and then continued in the Customer Panel.\
All channels use the same data model and process mechanisms, ensuring full consistency of the customer experience.

## Login and security

Logging in to the Customer Panel is done “to the case”, not to the account.\
The user provides:

* case number,
* part of the PESEL number (e.g. the last 4 digits),
* a one-time OTP code from an SMS message.

After logging in, the user has access to:

* current case status,
* documents and instructions,
* information about next steps,
* data from the Knowledge Base / FAQ,
* information about actions taken by the bank and other participants.

For tasks requiring user action, the user can immediately go to the appropriate form.

## Case completion

Access to the Panel can also be maintained after the process ends, e.g.:

* until the products are set up,
* until the case expires after a negative decision,
* until the application is archived.

The bank configures:

* the time the data remains available after the case is closed,
* the scope of information and documents visible after completion.

## Creating and maintaining content

**Eximee Customer Panel** is a **generic and low-code solution**, fully compliant with the bank's **Design System** and standards **WCAG**.\
The screens are designed in **Eximee Designer** - just like Eximee Forms forms, which means:

* a common implementation path and publication process,
* use of existing components and logic,
* the ability to make quick on-demand changes.

The panel is **responsive (RWD)**, so it works identically on desktop and mobile devices.

## Key features of Eximee Customer Panel

* Access for non-logged-in customers.
* Presentation of the business process status together with additional information about stages and options.
* List of required documents and attachments.
* Ability to perform user tasks in the process (e.g. giving consent, uploading files).
* Full UX/UI compliance with the bank's Design Guide.
* Support for mobile devices (RWD).
* Accessibility support (WCAG).
* Configurability and personalization by case type - implemented low-code in Eximee Designer.

## Summary

**Eximee Customer Panel** is an extension of the Eximee platform enabling banking processes with the participation of non-logged-in customers and third parties.\
It combines **security**, **convenience** and **low-code flexibility**, offering the bank fast deployments and full control over the user experience.\
It is a key component in implementing the **Omnichannel** approach in banking based on Eximee.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.eximee.com/documentation/documentation-en/wprowadzenie/architektura-platformy/rozszerzenia-platformy/eximee-customer-panel.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.