> For the complete documentation index, see [llms.txt](https://docs.eximee.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.eximee.com/documentation/documentation-en/wprowadzenie/architektura-platformy/rozszerzenia-platformy/eximee-customer-panel.md).
# Eximee Customer Panel
**Eximee Customer Panel** is a remote access channel for banking processes carried out on the Eximee platform.\
It enables secure participation in processes for people who:
* are not yet bank customers,
* are bank customers, but in a given process participate without logging in to electronic banking.
Thanks to this, it is a flexible extension of the Eximee architecture for scenarios involving external customers, co-applicants, and third parties.
## Business problem and the need for a solution
In many banking processes (e.g., loan, insurance, or joint application processes), it is necessary to involve more than one person: a spouse, partner, co-borrower.\
Each participant must perform specific actions, such as:
* attaching documents,
* giving consents and submitting declarations,
* completing surveys,
* authorizing actions,
* confirming identity,
* signing.
**Eximee Customer Panel** it gives them access only to their own scope of the case - only to those documents, forms, and actions that are assigned to them.\
The panel allows multiple participants in a single process to carry out tasks in parallel and securely.
## Example use case
### Loan process with multiple applicants
1. The main borrower initiates the case, enters the data, attaches documents, and indicates co-borrowers (phone numbers, PESEL number).
2. The process engine determines which actions each participant is to perform.
3. Each of them receives an SMS with a link and an OTP code to log in to **Eximee Customer Panel**.
4. The co-borrowers log in by providing:
* case number,
* fragment of the PESEL number,
* OTP code from the message.
5. In the panel they see:
* case status,
* documents that concern them,
* list of actions to be performed.
6. They perform the assigned tasks: confirm identity, upload documents, approve the application.
> Example screen visible after the user logs in
## Benefits of the solution
* Handling processes with the participation of **multiple people at the same time**, while maintaining full logical control of the process.
* **Access without logging in** to electronic banking.
* **Security** (OTP, PESEL, case number).
* Ability to work **in parallel and asynchronously** participants.
* Data isolation β each participant sees only their part of the case.
## Integration with the Omnichannel approach
The Customer Panel is an integral part of the strategy **Omnichannel** of the Eximee platform.\
The case can be started in any channel (e.g., in a branch, internet banking, via a call center), and then continued in the Customer Panel.\
All channels use the same data model and process mechanisms, ensuring full consistency of the customer experience.
## Login and security
Logging in to the Customer Panel takes place βto the case,β not to the account.\
The user provides:
* case number,
* fragment of the PESEL number (e.g., the last 4 digits),
* one-time OTP code from the SMS message.
After logging in, the user has access to:
* current case status,
* documents and instructions,
* information about the next steps,
* data from the Knowledge Base / FAQ,
* information about the bank's and other participants' actions.
For tasks requiring user action, the user can immediately go to the appropriate form.
## Case finalization
Access to the Panel can also be maintained after the process ends, e.g.:
* until the products are established,
* until the case expires after a negative decision,
* until the application is archived.
The bank configures:
* the length of time data is available after the case is closed,
* the scope of information and documents visible after finalization.
## Creating and maintaining content
**Eximee Customer Panel** is a solution **generic and low-code**, fully compliant with banking **Design System** and standards **WCAG**.\
Screens are designed in **Eximee Designer** - just like Eximee Forms forms, which means:
* a common implementation path and publishing process,
* use of existing components and logic,
* ability to make quick on-demand changes.
The panel is **responsive (RWD)**, so it works identically on desktop and mobile devices.
## Key features of Eximee Customer Panel
* Access for not-logged-in customers.
* Presentation of the business status of the process along with additional information about stages and options.
* List of required documents and attachments.
* Ability to perform user tasks in the process (e.g., giving consent, uploading files).
* Full UX/UI compliance with the bank's Design Guide.
* Mobile device support (RWD).
* Accessibility support (WCAG).
* Configurability and personalization per case type - implemented low-code in Eximee Designer.
## Summary
**Eximee Customer Panel** is an extension of the Eximee platform enabling banking processes involving not-logged-in customers and third parties.\
It combines **security**, **convenience** and **low-code flexibility**, offering the bank fast implementations and full control over the user experience.\
It is a key component in implementing the approach **Omnichannel** in banking based on Eximee.
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