"Case History" tab

Tab Case history is available in Eximee Dashboard for logged-in users with the permission "case_history_process_history".

Figure 1. List of cases with the action window open

Parameter CASE_HISTORY_STATUSES_BLACKLIST allows defining a list of business process statuses for which the tab is not displayed Case history.

Case History View

Tab Case history is available:

• in the task list,
• in the case list in the Tasks menu,
• directly in the case view – as a dedicated tab,
• directly in the task view – as a dedicated tab.

Figure 2. "Case History" tab

On the left side, a list of events related to processing the selected case is shown, displaying the following data:

• Event type - event_code,
• User - username, first_name, last_name (the user assigned to the task at the time of the event; if no user was assigned, "SYSTEM" is shown here),
• Event description - event_description,
• Date and time of event - data_time.

When an item is selected from the list, event details are shown on the right side, and (in the case of business events) additional event data.

The data source for the view is the table case_history_process_history provided as part of the platform.

Filtering Case History

Navigating through entries of the case history is facilitated by the filtering option.

Figure 3. Event filters in the "Case History" tab

The view can be narrowed down according to the following criteria:

• Event type

  • Business - business events are shown,
  • System - system events are shown,
• Event type,
• Username,
• Start date / End date. If a filter field has no value, it means no narrowing according to the criterion associated with that field (the checkboxes regarding event type are treated jointly).

Drop-down lists in the filter fields are populated from current values in the history database.

Figure 4. List of entries in the database

Figure 5.Selection lists in filters