# Abandoned request handling

{% hint style="info" %}
The availability of the functionality depends on the license and may not be available in all deployments.
{% endhint %}

Abandoned request handling is a feature that allows you to specify the process that should start when a user abandons a request.

{% stepper %}
{% step %}

#### Select the abandoned request handling icon

To specify the process that should start after a request is abandoned in Eximee, while in edit mode in the tab **Steps** click the icon **Abandoned request handling**.

<figure><img src="https://2112972046-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2CssJT0zIo4SJQLbSZ6l%2Fuploads%2Fow2VBxqdw97YXwVcyMmD%2FBez%20nazwy1.png?alt=media&#x26;token=66e1c4d4-ff6f-4611-9d1b-84bd5c3b7c02" alt=""><figcaption><p><em><strong>Figure 1.</strong> View in the Steps tab</em></p></figcaption></figure>
{% endstep %}

{% step %}

#### Enter the process name

A panel will expand on the left side **Abandoned request handling**. In the text field **PROCESS NAME** enter the name of the process to be started after the customer abandons the Eximee request. Then the data from the form will be saved in Formstore and marked as an abandoned request (ABANDON status).

<figure><img src="https://2112972046-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F2CssJT0zIo4SJQLbSZ6l%2Fuploads%2F3meKn20bRI8mgnhKEvdU%2FBez%20nazwy.png?alt=media&#x26;token=4c9db1d7-30f1-4abc-9ad0-f9652ef5a6b8" alt=""><figcaption><p><em><strong>Figure 2.</strong> Abandoned request handling panel</em></p></figcaption></figure>
{% endstep %}
{% endstepper %}

{% hint style="info" %}
The variable is passed to the process `modelInstanceId`, so it is possible to use the data model in script tasks. Variables can be passed to the process in the same way as to the process started after saving the request: [https://docs.eximee.com/budowanie-aplikacji/proces-biznesowy/przekazywanie-danych-do-procesu](https://docs.eximee.com/documentation/documentation-en/budowanie-aplikacji/proces-biznesowy/przekazywanie-danych-do-procesu)
{% endhint %}

| demoAbandon\_app |
| ---------------- |